CBA Activates Emergency Package for Floods in NSW

COMMONWEALTH BANK ACTIVATES EMERGENCY PACKAGE FOR PEOPLE AFFECTED BY NORTHERN NSW FLOODS

The Commonwealth Bank has responded to residents and businesses in parts of northern NSW by activating its special emergency assistance package to help people affected by storms and flooding. The package is also available to the residents of Batlow who were recently affected by Storm damage.

Key features of the Bank’s special assistance package include:

•providing additional loans or changes to repayment arrangements for Commonwealth Bank home loan customers who may experience difficulties because of the storms,

 

•loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,

 

•reviewing credit card instalments for customers of good standing and consideration of requests for emergency credit limit increases,

 

•expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance,

 

•waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,

 

•waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

 

If you need assistance contact the Commonwealth Bank’s Customer Assist team on 1300 720 814.